Refund Policy

• Delivered top-ups can't be refunded. Once the game credits your account, the purchase is complete.
• If we can't deliver, you're refunded automatically to your Ryuk Games wallet, usually within seconds.
• Wrong amount paid by UPI? Whatever you paid is credited to your wallet after a quick check.

The full amount of an item goes back to your wallet, with no request needed, when:

• the game provider rejects the top-up (for example, the account's region isn't supported, or a limited pack was already bought this week);
• a pack becomes unavailable after you paid;
• you paid for the same checkout twice (for example, by wallet and by UPI). The extra payment is returned.

If only some items in a cart fail, only those items are refunded. Your receipt shows exactly what was delivered and what was returned.

• Paid a different amount than shown (for example, the UPI amount was edited): nothing is delivered, and the amount we actually received is credited to your wallet after review.
• Delivery status unclear (the provider didn't confirm either way): we check with the provider before doing anything, so you're never charged twice or refunded for something that arrived. We then deliver or refund.

We aim to resolve reviewed payments within 24 hours.

• The top-up was delivered to the player ID and zone/server you entered, even if it was entered by mistake. Always check the player name we show before paying.
• The item was delivered but used, traded, or lost inside the game.
• The game publisher bans or restricts your game account.

• Wallet balance is store credit you can use for any purchase on Ryuk Games. It doesn't expire.
• It can't be transferred to another person and isn't paid out to a bank account, except where the law requires it.
• If you believe a wallet amount should go back to your bank or UPI account (for example, money you added by mistake and haven't used), contact us. We'll review it and, where approved, return it to the original UPI account within 7 working days.

Please contact us before raising a dispute with your bank or UPI app. We can usually fix the problem faster. If a payment is reversed after the top-up was delivered, we may suspend the account and recover the amount.

Send us your receipt number (starts with C) and, for UPI payments, the UTR from your UPI app.

• Business: Ryuk Games
• WhatsApp: chat with Ryuk Games support

We acknowledge complaints within 48 hours and aim to resolve them within one month.